Welcome to the Provider Help Center
Welcome to the U-Movers & Logistics Provider Help Center — your complete guide to joining and using the Provider Partners platform. Whether you’re applying for the first time or managing active jobs, this guide covers every step.
Who Is This For?
- New providers who want to apply and get started
- Approved providers learning the portal features
- Active providers who need a refresher on jobs, payouts, or settings
What You’ll Learn
- Getting Started — How to apply, get approved, and set up your account
- Your Dashboard — Understanding your stats, services, and quick actions
- Job Board — How available jobs appear, what info is shown, and the distance system
- Claiming Jobs — How to claim a job, what happens next, and admin confirmation
- Managing Jobs — Starting, completing, and tracking your active jobs
- Earnings & Payouts — How payouts work, the 70/30 split, and payment methods
- Settings — Updating your profile, documents, and password
- FAQ — Common questions answered
How to Use This Guide
- Use the search bar on the left to find specific topics instantly
- Click any section in the Table of Contents to jump directly to it
- Screenshots appear in the dark column on the right — click any screenshot to zoom in (lightbox)
- Each section follows the same pattern: what it does, where to find it, and step-by-step instructions
Getting Started
How to Apply
Page: u-movers.com/providers
To join the U-Movers Provider Partners network, visit the provider landing page and click “Apply to Join” (or go directly to u-movers.com/providers/register).
The application is a 5-step form. There is no application fee.
Step 1: Company Info
| Field | Required | Notes |
|---|---|---|
| Company Name | Yes | Your business name (e.g., “ABC Moving LLC”) |
| Contact Name | Yes | Your full name |
| Yes | Must be unique — used for login and notifications | |
| Phone | Yes | Business phone number |
| Years in Business | No | Choose from: Less than 1 year, 1-2, 3-5, 6-10, or 10+ |
| Bio | No | Optional description shown on your public profile (up to 1,000 characters) |
Step 2: Services & Equipment
Select the services you offer. Check all that apply:
- Local Residential
- Local Office
- Long Distance
- Packing Only
- Loading / Unloading
- Junk Removal
- Specialty Items
- Storage
- Cleaning
You’ll also select your truck types and max crew size (1 to 6+).
Step 3: Service Area
| Field | Required | Notes |
|---|---|---|
| Base ZIP Code | Yes | Your home base — the center of your service area |
| Service Radius | No | Slider from 10 to 150 miles (default: 50 miles) |
| Service States | No | Optional — select specific states you serve |
Step 4: Credentials & Documents
| Field | Required | Notes |
|---|---|---|
| DOT Number | No | For interstate carriers |
| MC Number | No | Motor Carrier authority number |
| Driver’s License State | No | Select from dropdown |
| Documents | No | Upload insurance certificates, licenses, etc. (PDF, JPG, PNG; max 10 MB each, up to 10 files) |
Step 5: Review & Submit
Review all your information, check the Terms of Service box, and click Submit Application.
What Happens After You Apply
- You’ll see a confirmation message on screen
- Our team reviews your application — typically within 24 hours
- You’ll receive an email at the address you provided:
- If approved: The email contains a link to set your password
- If more info is needed: The email will explain what’s required
Setting Up Your Password
When you receive the approval email, click the “Set Your Password” link. This takes you to a secure page where you’ll:
- Create a password (minimum 8 characters)
- Confirm the password
- A strength indicator shows: Too short, Weak, Fair, Good, Strong, Very strong
After setting your password, you’re automatically logged in and redirected to your Provider Portal dashboard.
Logging In
Page: u-movers.com/providers/login
Enter your email and password, then click Sign In. You’ll be redirected to your Provider Portal dashboard.
If you’re a new provider, click “Apply here” at the bottom of the login page to start your application.
Your Dashboard
After logging in, you land on the Dashboard — your home base in the Provider Portal.
Stats Cards
Four stat cards across the top show your key numbers at a glance:
| Card | What It Shows |
|---|---|
| Jobs Completed | Total number of jobs you’ve finished |
| Total Earnings | Cumulative payouts for paid jobs |
| Average Rating | Your customer rating (shows “–” until ratings are available) |
| Service Radius | Your current coverage area in miles |
Your Services
Below the stats, you’ll see your services displayed as colored tags (e.g., “local moves”, “long distance”, “packing”). These reflect the services you selected during registration.
Quick Actions
Three shortcut buttons for the most common tasks:
- Edit Profile — Opens the Company Profile panel to update your info
- Upload Documents — Opens the Documents panel to manage your files
- View Job Board — Jumps to the Job Board to see available work
Job Board
The Job Board is where available moving jobs appear. It has two tabs: Available Jobs and My Jobs.
How Jobs Appear
When a customer pays for a moving job through U-Movers, the job is posted to the Job Board. Only providers whose service area covers the pickup location will see it.
Jobs are available for 72 hours after posting. After that, they expire and may be reassigned or reposted.
What You See Before Claiming
Each job card shows:
| Info | Detail |
|---|---|
| Route | Origin city/state to destination city/state |
| Move Type | Residential, Commercial, etc. |
| Move Date | When the customer wants to move |
| Your Payout | The amount you’ll earn (70% of customer total) |
| Distance | How far the pickup is from your base ZIP |
| Details | Number of rooms, floor level, elevator access, parking availability |
| Services | Required services (e.g., packing, loading, long distance) |
| Posted | How long ago the job was listed |
Distance Badge
Each job card shows a distance badge (e.g., “12 mi away”) indicating how far the job’s pickup location is from your base ZIP code. This helps you prioritize nearby jobs.
Filtering
Only jobs within your service radius appear. If you don’t see any jobs:
- There may not be any jobs in your area right now
- Your service radius may be too small — adjust it in Settings
- You may be in “pending” status — check your email for approval
Claiming Jobs
How to Claim
When you find a job you want, click the “Claim Job” button on the job card.
What Happens Next
- Status changes to “Pending Confirmation” — This means your claim is submitted and waiting for admin review
- Admin reviews your claim — typically within a few hours
- You receive an email when the claim is confirmed
- Customer contact info is revealed — name, phone, email, and full addresses become visible on the job card
My Jobs Tab
Switch to the My Jobs tab to see all jobs you’ve claimed or are working on. Each job card shows its current status:
| Status | Meaning |
|---|---|
| Pending Confirmation | You claimed the job; waiting for admin approval |
| Confirmed | Admin approved; customer info is revealed — ready to start |
| In Progress | You’ve marked the job as started |
| Awaiting Payout | Job is complete; waiting for payment processing |
| Paid | Payout has been processed |
| Cancelled | The job was cancelled |
Managing Jobs
Once a Job Is Confirmed
After admin confirms your claim, the job card expands to show:
- Customer name
- Customer phone (clickable to call)
- Customer email (clickable to send email)
- Full pickup address
- Full delivery address
- Special instructions from the customer
Contact the customer to coordinate timing and any details before the move date.
Updating Job Status
As you work the job, update its status using the action buttons:
Mark as Started
Click “Mark as Started” when you begin the move. This:
- Changes the status to “In Progress”
- Notifies the customer that their move has begun
Mark as Complete
Click “Mark as Complete” when the job is done. This:
- Changes the status to “Completed” (shown as “Awaiting Payout”)
- Triggers the payout process — admin will process your payment
If You Can’t Complete a Job
Contact us immediately at support@u-movers.com or call (570) 209-1914. The admin team will work with you and the customer to find a solution. Do not leave a job unattended — communication is key.
Earnings & Payouts
The 70/30 Split
As a U-Movers provider, you earn 70% of the customer’s total payment. U-Movers retains 30% for platform fees, marketing, payment processing, and customer support.
Example:
| Amount | |
|---|---|
| Customer pays | $672.40 |
| Your payout (70%) | $470.68 |
| U-Movers fee (30%) | $201.72 |
When You Get Paid
- You mark the job as Complete
- Admin reviews and processes the payout — typically within 48 hours
- You receive a payout confirmation email with the amount and method
Payment Methods
Current payout options:
- Zelle — instant transfer to your bank
- Venmo — quick mobile payment
- Bank Transfer — direct deposit (may take 1-3 business days)
- Cash — for local providers (coordinated with admin)
Earnings Tab
The Earnings panel in your portal shows:
Stats at a glance:
| Stat | Description |
|---|---|
| Total Earned | Cumulative paid earnings |
| Pending Payout | Amount awaiting processing |
| Jobs Paid | Number of completed and paid jobs |
| Awaiting Payout | Number of jobs completed but not yet paid |
Pending Payouts section: Shows jobs that are complete but not yet paid — with route, date, reference, and payout amount.
Payout History section: Shows all paid jobs — with route, date, reference, payout method, amount, and paid date.
Settings
Company Profile
Update your business information anytime from the Company Profile panel:
- Company Name and Contact Name
- Phone number
- Years in Business
- Bio (public profile description)
- Base ZIP Code (your service area center)
- Service Radius (slider: 10 to 150 miles)
- Max Crew Size
Click “Save Changes” to update.
Documents
Upload and manage your business documents in the Documents panel:
Document types:
| Type | Purpose |
|---|---|
| Insurance Certificate | Proof of business insurance |
| DOT Certificate | Department of Transportation certification |
| MC Certificate | Motor Carrier authority |
| Driver’s License | State-issued license |
| Other | Any additional documentation |
Each document shows its verification status: “Verified” (approved by admin) or “Pending” (under review).
To upload: Select the document type, then drag and drop the file (or click to browse). Accepted formats: PDF, JPG, PNG. Max size: 10 MB per file.
Change Password
In the Settings panel:
- Enter your current password
- Enter your new password (minimum 8 characters)
- Confirm the new password
- Click “Change Password”
Frequently Asked Questions
Applications & Accounts
Why was my application not approved?
Applications may be held if information is incomplete or if we need additional documentation. Check your email for a message from our team explaining what’s needed. If you haven’t received anything within 48 hours of applying, contact support@u-movers.com.
I didn’t receive my approval email. What do I do?
Check your spam/junk folder first. If it’s not there, email support@u-movers.com with the email address you used to apply and we’ll resend the approval link.
My password setup link expired. How do I get a new one?
Contact support@u-movers.com and request a new setup link. We’ll send one to your registered email within one business day.
Jobs & Claims
Why was my claim reassigned?
Admin may reassign a job if a closer provider becomes available or if timing conflicts arise. You’ll receive a notification if this happens. It doesn’t affect your standing — it’s simply about finding the best match for the customer.
Can I reject a job after claiming?
Contact admin immediately at support@u-movers.com or call (570) 209-1914. It’s important to act quickly so the job can be reassigned. Frequent cancellations may affect your priority for future jobs.
Why don’t I see any available jobs?
There could be a few reasons:
- No jobs in your area yet — Job availability depends on customer demand in your region.
- Service radius too small — Try increasing your radius in Settings.
- Account still pending — You won’t see jobs until your application is approved.
- All current jobs are claimed — Check back regularly; new jobs are posted as customers book.
What if the customer isn’t home?
Wait a reasonable amount of time and attempt to contact the customer using the phone number and email on the job card. If you can’t reach them, contact support@u-movers.com and we’ll help coordinate.
Payouts & Earnings
When do I get paid?
After you mark a job as Complete, admin processes the payout — typically within 48 hours. You’ll receive a confirmation email once the payment is sent.
How is my payout calculated?
Your payout is 70% of the customer’s total payment. For example, if the customer paid $672.40, your payout is $470.68.
What payout methods are available?
Currently: Zelle, Venmo, Bank Transfer, and Cash (for local providers). Stripe Connect (instant deposits) is coming soon.
I haven’t received my payout. Who do I contact?
Email support@u-movers.com with your job reference number (e.g., “QR-ABCD1234”) and we’ll investigate immediately.
Service Area & Settings
How do I expand my service area?
Go to Settings in your portal and adjust the Service Radius slider (up to 150 miles). You can also contact admin to discuss coverage expansion beyond the slider maximum.
Can I update my services after registration?
Company profile information (bio, phone, crew size, service radius) can be updated anytime in the Company Profile panel. To change your listed services or truck types, contact support@u-movers.com.
How do I upload new documents?
Go to the Documents panel, select the document type from the dropdown, and drag-and-drop your file. Accepted formats: PDF, JPG, PNG (max 10 MB each).
General
How do I contact support?
- Email: support@u-movers.com
- Phone: (570) 209-1914
- Address: 639 E Locust St, Scranton, PA 18505
Is there a fee to join the provider network?
No. There is $0 application fee. We make money from the platform fee on completed jobs, not from provider memberships.
What areas does U-Movers serve?
Currently, our moving marketplace focuses on the Northeast Pennsylvania region (Scranton, Wilkes-Barre, and surrounding areas) with plans to expand nationally. Freight and ocean shipping services are available nationwide and internationally.