Welcome to the Help Center

Welcome to the U-Movers & Logistics Help Center — your complete guide to using our shipping platform. Whether you need to ship a pallet across the country, a container across the ocean, or a package across town, this guide walks you through every step.

What U-Movers Offers

U-Movers & Logistics is an all-in-one shipping platform that lets you:

Compare freight rates from multiple carriers in real time (LTL and FTL)
Book ocean containers for international shipping via CMA CGM
Ship parcels through UPS, FedEx, USPS, and DHL
Request moving estimates for residential and commercial relocations
Track shipments across all modes from one place
Manage your account through the Client Portal

No account is required to get quotes or track shipments. You only need to sign in when accessing the Client Portal.

How to Navigate the Website

Every page on U-Movers has a Menu button in the top-right corner. Click or hover over it to access:

Menu Item	What It Does
Home	Returns to the homepage
Services	Full list of everything we offer
LTL Freight Rates	Get less-than-truckload quotes
FTL Freight Rates	Get full truckload quotes
Moving & Relocation	Request a moving estimate
Parcel Shipping	Compare package shipping rates
Ocean Shipping	Get container shipping quotes
Shipment Tracking	Track any shipment
My Account	Sign in to the Client Portal

The footer on every page includes links to About, Terms, Privacy Policy, and a Contact Us toggle with our address, email, and phone number.

Getting Freight Quotes

LTL Freight Rates

Page: u-movers.com/freight/ltl

LTL (Less-Than-Truckload) is for shipments that don’t fill an entire truck — typically pallets or crates weighing between 150 and 15,000 lbs. U-Movers compares live rates from Estes Express and Uber Freight so you can pick the best option.

Step 1: Enter Origin and Destination

Fill in the Origin and Destination sections:

ZIP Code — Start here. When you type a ZIP, the city and state auto-fill.
Address — Street address with autocomplete suggestions.
City / State — Auto-filled from ZIP, but editable.
Location Type — Choose Business or Residential. This affects pricing because carriers charge extra for residential pickups/deliveries.

Step 2: Describe Your Shipment

In the Shipment Details section:

Handling Units — Number of pallets, crates, or pieces (default: 1).
Unit Type — Select from 28+ options. The default “Pallet-48x40” works for standard pallets.
Total Weight — Enter the total weight in pounds. A weight hints panel will guide you:
- Under 150 lbs? Consider parcel shipping instead.
- 150 – 5,000 lbs → Standard LTL.
- 5,000 – 10,000 lbs → Volume LTL.
- Over 10,000 lbs? Consider Full Truckload (FTL).
Dimensions (optional) — Length, Width, Height in inches. Providing dimensions can improve rate accuracy.
Freight Classification — Select from classes 50 through 500. If you’re unsure, leave the default. Your carrier may reclassify.
Ship Date and Time — When you want the shipment picked up.

Step 3: Add Services (Optional)

Click the Additional Services section to expand accessorial options. These are organized by category:

Pickup Services — Liftgate pickup, inside pickup, residential pickup, limited access pickup.
Delivery Services — Liftgate delivery, inside delivery, residential delivery, limited access delivery.
Special Handling — Hazardous materials, protect from freezing, appointment required.

Step 4: Get Your Rates

Click “Get Rates”. Results appear below the form showing rate cards from multiple carriers. Each card displays:

Carrier Name — e.g., Estes Express, Uber Freight.
Service Level — e.g., Standard LTL, Economy LTL.
Transit Time — Estimated delivery days.
Price — The total quoted rate.
“Book This Rate” button.

Step 5: Book Your Shipment

When you find a rate you like, click “Book This Rate”. This takes you to the booking page where you’ll enter shipper/receiver details and payment information.

Recent Quotes

Your quotes are saved for the current session. Look for the Recent Quotes panel at the bottom of the page to restore a previous quote without re-entering all the details.

FTL Freight Rates

Page: u-movers.com/freight/ftl

FTL (Full Truckload) is for large shipments that need a dedicated truck — typically over 10,000 lbs or when you need exclusive use of the trailer.

Step 1: Enter Origin and Destination

Same as LTL — fill in addresses for both origin and destination. ZIP codes auto-fill city and state.

FTL also asks for Company/Name at both origin and destination.

Step 2: Select Equipment

Trailer Type — Choose from:
- Dry Van — Standard enclosed trailer (most common).
- Refrigerated — Temperature-controlled for perishables.
- Flatbed — Open trailer for oversized/heavy equipment.

If you select Refrigerated, additional temperature controls appear:

Min/Max Temperature
Precool Temperature
Temperature Mode (Continuous or Cycle)

Step 3: Enter Shipment Details

Pickup Date and optional Delivery Date.
Item Description — What you’re shipping.
Total Weight (lbs).
Package Type and Package Count.
Dimensions (optional).

Step 4: Special Requirements

Check any that apply:

Appointment Required
Hazardous Materials
Protect from Freezing
Secured Divider Service
Blind Shipment
Overlength (3 size tiers)
Liftgate Pickup/Delivery
Inside Pickup/Delivery
Residential Pickup/Delivery
Limited Access Pickup/Delivery

Step 5: Get Your Rates

Click “Get Rates”. The results show FTL-specific service levels like “Truckload” and “Exclusive” from Estes and Uber Freight.

Ocean Container Shipping

Page: u-movers.com/ocean/quote

U-Movers offers Full Container Load (FCL) ocean freight through CMA CGM, one of the world’s largest shipping lines. Ship containers between 150+ global ports.

Getting Ocean Quotes

Step 1: Select Ports

Origin Port:

Type a city name or 5-letter port code (UNLOCODE) in the search field.
Click “Browse” to open the port browser modal — search, filter, and select from a visual grid.
Or click a Popular Port chip for quick selection: Antwerp, Zeebrugge, Rotterdam, Hamburg.

Destination Port:

Same process as origin. Popular destination chips: Singapore, Hong Kong, Rotterdam, Antwerp.

Step 2: Cargo Details

Departure Date — When you want the container to sail.
Container Size — Choose from:
- 20ft Standard
- 40ft Standard
- 40ft High Cube (default — most popular)
- 45ft High Cube
- 20ft Reefer (refrigerated)
- 40ft Reefer HC (refrigerated high cube)
Quantity — Number of containers (1–99).
Weight per Container — In kilograms (default: 12,000 kg).
Commodity Type — General Cargo (FAK), Electronics, Machinery, Textiles, Food Products, Chemicals (Non-Haz), Auto Parts, or Furniture.

Step 3: Get Quotes

Click “Get Ocean Quotes”. Results show available sailings with:

Route display (port codes with arrow).
Price — Total presented rate.
Departure and arrival dates.
Transit time in days.
Equipment type tags.
“View Details” — Expand to see full charges breakdown.
“Book This Rate” button.

Popular Trade Lanes

The page offers pre-filled clickable trade lanes for common routes:

Antwerp → Singapore
Rotterdam → Hong Kong
And more.

Click any trade lane to auto-fill both ports and jump straight to getting quotes.

Booking Ocean Containers

After selecting a quote, you’re taken to the Ocean Booking page.

What You’ll Need

Shipper (sender) details — Company name, email, full address, contact info.
Consignee (receiver) details — Same fields as shipper.
Cargo details:
- Commodity Description (from a categorized dropdown — Apparel, Electronics, Machinery, etc.).
- HS Code (auto-filled from commodity selection, or enter manually).
- Whether the cargo is hazardous (if yes, UN Number required).
- Special instructions.
Payment — Credit card, PayPal, or invoice.

Booking Steps

Review the Rate Summary at the top (route, dates, container type, price).
Fill in Shipper and Consignee sections.
Complete Cargo Details.
Complete Payment using the payment form.
Check the Terms & Conditions box.
Click “Submit Ocean Booking”.

After successful booking, you’re redirected to the Shipping Instructions page.

Shipping Instructions (Post-Booking)

After booking an ocean container, you need to submit Shipping Instructions (SI) — the documentation that creates your Bill of Lading.

How to Access

You’ll be automatically redirected here after booking. You can also access it later via:

The email link sent after booking.
Entering your carrier booking reference on the page.

The Progress Bar

The page shows a 4-step progress bar:

Quote (complete)
Booking (complete)
Shipping Instructions (you are here)
Summary

What You’ll Fill In

Most details are pre-filled from your booking. You only need to complete missing items:

Transport Document Type:

Bill of Lading (B/L) — Negotiable document of title (default).
Sea Waybill (SWB) — Non-negotiable receipt.
Number of originals and copies.
B/L issue location.

Shipper and Consignee:

Pre-filled from booking — click “Edit” to modify.
Click “Done” when finished editing.

Cargo Description:

Description of goods, HS code, number of packages, package type, gross weight (kg), volume (CBM), and shipping marks.
Click “+ Add Another Cargo Item” for multiple cargo types in one container.

Container Details (Seals & VGM):

Container number (assigned by the carrier).
Seal number and type.
VGM (Verified Gross Mass) — Required by SOLAS international regulations.

Additional Information (optional):

Shipper’s reference, purchase order, special instructions.

Saving and Submitting

“Save Draft” — Save your progress and come back later.
“Load from Draft…” — Restore a previously saved draft.
“Submit Shipping Instructions” — Final submission once all required fields are complete.

A completion checklist bar at the top tracks your progress — it shows which sections are done and what percentage is complete. When everything is filled in, a celebration banner appears: “All required details completed — Ready to submit.”

Parcel & Package Shipping

Page: u-movers.com/parcel/quote

Compare real-time parcel shipping rates from USPS, UPS, FedEx, and DHL — all in one place. No account required.

Getting Parcel Rates

Step 1: Ship From Address

Address Line 1 (required), Address Line 2 (optional).
City (with autocomplete), State (2-letter code), ZIP Code.
Country — Supports 25+ countries including US, Canada, UK, Australia, and more.

Step 2: Ship To Address

Same fields as the “Ship From” section. International shipping is supported.

Step 3: Package Details

Weight — In pounds (0.1 to 150 lbs).
Dimensions — Length, Width, Height in inches.

Step 4: Get Rates

Click “Get Rates”. Results appear as a grid of rate cards, each showing:

Carrier — USPS, UPS, FedEx, or DHL.
Service Name — e.g., “Priority Mail”, “Ground Advantage”, “FedEx 2Day”.
Price — Highlighted in green.
Delivery Details — Transit time and estimated delivery date.
Badges — “Cheapest” (green) for the lowest rate, “Fastest” (blue) for the quickest delivery.
“Select” button to proceed.

After Selecting a Rate

Click “Select” on your preferred rate to proceed to the parcel booking flow where you’ll confirm addresses, add package details, and pay. After payment, a shipping label is generated as a downloadable PDF.

Moving & Relocation

Page: u-movers.com/relocation

U-Movers provides professional moving services in the Scranton, Wilkes-Barre, and Northeast Pennsylvania area. The relocation page uses a guided 4-step wizard to collect your move details.

Step 1: Choose Your Move Type

Select one of four cards:

Residential — Home, apartment, or condo moves.
Office/Commercial — Business or office space relocation.
Specialty — Storage, piano, or special item moves.
Long Distance — Interstate or cross-country moves.

After selecting, the form automatically advances to Step 2.

Step 2: Enter Locations

Moving From (Origin)

Street Address — With autocomplete for faster entry.
Apt/Suite/Unit (optional).
City, State, ZIP — ZIP auto-fills city and state.
Property Type — House, Apartment, Condo/Townhouse, Office, Warehouse, or Storage Unit.
Floor/Level — Ground, 1st–3rd, 4th+, or Basement.
Access Type — Stairs Only, Elevator, Stairs & Elevator, or Ground Level/Ramp. If stairs are involved, specify the number of flights.

Moving To (Destination)

Same fields as the origin section.

Click “Continue” to proceed.

Step 3: Inventory Details

Number of Rooms — Click a card: 1, 2, 3, 4, 5, or 6+ rooms.
Items Packed? — Yes, Partially, or Not packed.
- If not fully packed, you’ll be asked: Need Packing Help? — Full service or Just fragile items.
Special Items — Check all that apply: Piano, Safe/Vault, Pool Table, Gym Equipment, Antiques/Art, Large Appliances, Hot Tub/Spa, Motorcycle/ATV, Other.
Additional Notes — Free text for anything else the movers should know.

Step 4: Schedule & Contact

Preferred Move Date — Pick your date.
Flexibility — Exact date, plus/minus 1-2 days, plus/minus 1 week, or Very flexible.
Preferred Time — Morning (8am–12pm), Afternoon (12–5pm), or Anytime.
Contact Information:
- Full Name (required)
- Phone (required, auto-formatted)
- Email (required)
Best Way to Reach You — Phone Call, Text, or Email.
Additional Details (optional).

Click “Submit Request” and you’ll see a confirmation with a reference number. Our team will contact you within 24 hours with a free estimate.

Booking & Payment

Freight Booking (Estes)

After selecting an Estes rate (either LTL or FTL), you’re taken to the booking page.

Rate Summary

The top of the page shows a read-only summary of your selected quote:

UMV Reference Number
Quote ID and Service Level
Transit Time
Weight and Pieces
Origin to Destination
Line items and accessorials

Shipper Details

Fill in the sender’s information:

Company/Name (required)
Contact Person
Phone and Email (required)
Full address (street, city, state, ZIP)

Receiver Details

Fill in the recipient’s information — same fields as shipper.

Payment

The payment form supports:

Credit/Debit Card — Enter card details directly.
PayPal — Redirects to PayPal for authorization.
Invoice — Select “Invoice Me” to receive an invoice with payment terms (default: 30 days).

Submit Booking

Complete payment.
Check the Terms & Conditions box.
Click “Submit Booking”.

After booking, you’ll see options to proceed to Pickup Scheduling to arrange carrier pickup.

Freight Booking (Uber Freight)

After selecting an Uber Freight rate (LTL or FTL), the process is similar but includes additional fields:

Pickup Window — Start and end datetime (required). This tells Uber Freight when the cargo is available.
Delivery Window — Start and end datetime (optional).
References — Customer PO and Customer Reference fields. Helpful buttons let you auto-fill these from your invoice or receipt number.
Special Instructions — Free text for the carrier.

Once submitted, Uber Freight assigns a carrier and coordinates the pickup directly.

Payment Options

U-Movers supports three payment methods across all booking types:

Method	How It Works	When to Use
Credit/Debit Card	Enter card details in the secure payment form	Immediate payment, fastest processing
PayPal	Redirects to PayPal for authorization	If you prefer PayPal’s buyer protection
Invoice	Generates an invoice sent to your email	Business accounts, net-30 payment terms

Invoicing

When you select “Invoice Me”:

An invoice is generated with a unique number (e.g., INV-UUXE1769).
The invoice PDF is emailed to your address.
Payment terms are typically 30 days from the invoice date.
Pay via the link in the email, or contact us to arrange bank transfer.

After Payment

Regardless of payment method, you’ll receive:

A payment receipt via email.
Access to your receipt in the Client Portal under “Receipts.”

Tracking Your Shipment

Page: u-movers.com/tracking

Track any shipment — freight, parcel, or ocean — from a single page. No login required.

Smart Search

The easiest way to track: paste any tracking number into the universal search bar at the top. The system automatically detects the number type and shows a badge (PRO, UPS, FedEx, Container, etc.).

Click “Track” to get results.

Track by Mode

If you prefer, use the tabs:

Freight Tab

Select Tracking Type: PRO Number, Purchase Order, Bill of Lading, or Pickup Request.
Enter your tracking number.
Click “Track Freight”.

Parcel Tab

Select Carrier: UPS, FedEx, USPS, or DHL Express.
Enter the tracking number.
Click “Track Parcel”.

Ocean Tab

Enter your Container Number or Booking Reference.
Click “Track Ocean”.

Tracking Results

Results appear below the search form showing:

Current status and location.
Estimated delivery date.
Full shipment history/timeline.
Carrier-specific details.

Scheduling a Pickup

After booking a freight shipment, you need to schedule a carrier pickup. This page appears after the booking step.

What You’ll See

The page shows a Shipment Summary with all booking details:

UMV Reference, BOL ID, PRO Number
Service Level and Transit Time
Weight, number of pieces
Origin and destination

Download Your Documents

Before scheduling pickup, you can download:

“Download BOL” — Your Bill of Lading PDF.
“Free Shipping Labels” — Carrier-formatted shipping labels.

Schedule the Pickup

Fill in:

Preferred Pickup Date — Use the date picker.
Preferred Time Window — Choose from:
- 8 AM – 12 PM
- 12 PM – 5 PM
- 8 AM – 5 PM (Any Time)
Pickup Contact — Name, phone, and email for the person on-site.
Requested By — Your name.
Special Pickup Instructions — Gate codes, dock numbers, weight limits, etc.

Click “Schedule Pickup”. On success, you’ll be redirected to a confirmation page with the pickup confirmation number and date.

Client Portal

Logging In

Page: u-movers.com/login

Enter your Email Address and Password.
Click “Access Dashboard”.

Trouble Signing In?

Forgot password? — Click “Forgot my Password” and submit your email. Our team will reset it for you.
Forgot email? — Click “Forgot my Email” and provide your name and alternate contact info.
New here? — Click “Create Account” to register.

Your Dashboard

Page: u-movers.com/client-portal

After logging in, your dashboard shows six stat cards:

Card	What It Shows
Quotes	All quotes requested under your account
Bookings	All shipments you’ve booked
Shipments	Active/in-transit shipments
Receipts	Payment receipts for completed transactions
Invoices	Outstanding and paid invoices
Summaries	Shipment summaries and reports

Click any card to filter the data table below it. Click a row in the table to open a detail drawer on the right side with full information and available actions.

Account Management

Click the account menu to:

View your account details.
Change your password.
Sign out.

Services Overview

Page: u-movers.com/services

The Services page provides a comprehensive look at everything U-Movers offers, organized into four pillars:

Moving & Relocation

Residential, long-distance, office/commercial, specialty (piano, safe), packing, assembly/disassembly, storage, and donation pickup. Get a Moving Quote.

Ocean Freight & Container Logistics

Port-to-port shipping, 150+ global ports, FCL/LCL handling, container tracking, DCSA digital shipping instructions, and reefer/temperature-controlled options. Check Container Rates.

Parcel & Express Shipping

Instant shipping labels, multi-carrier rate comparison (UPS, FedEx, USPS, DHL), overnight/express, scheduled pickup, and business shipping automation. Ship a Package.

Freight & Transportation

LTL and FTL freight with live carrier rates, all equipment types (dry van, refrigerated, flatbed), heavy/oversized cargo, and warehouse-to-warehouse transport. Get LTL Quote or Get FTL Quote.

About U-Movers & Logistics

Page: u-movers.com/about

U-Movers & Logistics LLC is a veteran-owned logistics company based in Scranton, Pennsylvania. Founded as a local moving company, we’ve grown into a full-service logistics platform offering freight shipping, ocean containers, parcel delivery, and professional moving services.

What Makes Us Different

Transparent Pricing — Real carrier rates with no surprise charges.
Multi-Carrier Comparison — Compare rates from multiple carriers side by side.
Real-Time Tracking — Track every shipment across all modes.
Technology-Driven — Digital documentation, instant labels, automated workflows.
24/7 Support — Reach us anytime via email, phone, or live chat.

Contact Information


Email	support@u-movers.com
Phone	(570) 209-1914
Address	639 E Locust St, Scranton, PA 18505
Hours	24/7 Support Available

Service Area

Moving: Scranton, Wilkes-Barre, Pittston, Dunmore, Moosic, and all of Northeast Pennsylvania.
Freight: All 50 U.S. states.
Parcel: Domestic and international (25+ countries).
Ocean: 150+ global ports worldwide.

Tips & Best Practices

Choosing Between LTL and FTL

Factor	LTL	FTL
Weight	150 – 10,000 lbs	10,000+ lbs
Space	Shares truck with other shipments	Dedicated truck
Speed	2–7 business days typically	1–5 business days typically
Cost	Lower for smaller shipments	Lower per-pound for large loads
Handling	Multiple touch points	Direct — less handling risk

Rule of thumb: If your shipment is over 10,000 lbs or takes up more than half a truck, FTL is usually more cost-effective.

Saving Money on Freight

Be accurate with weight and dimensions. Incorrect measurements can lead to reweigh charges.
Use the correct freight class. A lower class costs less — but misclassification can cause billing adjustments.
Only select accessorials you need. Liftgate, inside delivery, and residential services all add cost.
Be flexible on dates. Rates can vary day to day.
Compare carriers. U-Movers shows you multiple options — the cheapest isn’t always the slowest.

Ocean Shipping Tips

Book early. Container space fills up, especially during peak seasons (August–October).
Use standard containers when possible. 40ft High Cube is the most cost-effective option for most cargo.
Have documentation ready. HS codes, commodity descriptions, and party details speed up the process.
Know the difference between B/L and Sea Waybill. B/L is negotiable (needed for letters of credit); Sea Waybill is simpler for direct shipments.

Parcel Shipping Tips

Measure accurately. Carriers use dimensional weight pricing — a large, light box costs more than you’d expect.
Compare all carriers. USPS is often cheapest for light packages; UPS/FedEx for heavier or time-sensitive items.
Print labels immediately. Labels are generated as PDFs right after payment — print and attach securely.

Frequently Asked Questions

General

Do I need an account to get quotes?

No. You can get freight, ocean, and parcel quotes without creating an account or logging in. An account is only needed to access the Client Portal and view your history.

What carriers does U-Movers work with?

We currently integrate with:

Estes Express — LTL and FTL freight across the U.S.
Uber Freight — LTL and FTL freight with real-time pricing.
CMA CGM — Ocean FCL containers to 150+ global ports.
UPS, FedEx, USPS, DHL — Parcel and package shipping.

How do I contact support?

Email: support@u-movers.com
Phone: (570) 209-1914
Address: 639 E Locust St, Scranton, PA 18505

You can also use the Contact Us toggle in the footer of any page.

What is a UMV Reference Number?

Every quote and booking on U-Movers receives a unique UMV Reference in the format ABCD1234. This is your tracking code for the transaction across our system. Keep it handy — support can look up any quote or booking instantly with this number.

Freight Shipping

What’s the difference between LTL and FTL?

LTL (Less-Than-Truckload): Your shipment shares space on a truck with other shippers. Best for pallets and crates up to about 10,000 lbs. You only pay for the space you use.

FTL (Full Truckload): You get a dedicated truck for your shipment. Best for large shipments over 10,000 lbs, or when you need the entire truck. Less handling means lower risk of damage.

How long does LTL freight take?

Transit times vary by distance and service level, but most LTL shipments within the continental U.S. take 2 to 7 business days. The exact time is shown on each quote card, so you can compare before booking.

What are accessorials?

Accessorials are add-on services beyond standard pickup and delivery. Common examples include:

Liftgate — A hydraulic platform to load/unload when no dock is available.
Inside Delivery — Carrier moves the freight beyond the loading dock, inside the building.
Residential Delivery — Delivery to a home address (carries a surcharge).
Limited Access — Locations with restricted access (construction sites, churches, schools, etc.).

What is freight class?

Freight class is a standardized classification (50 through 500) that determines LTL pricing. It’s based on:

Density (weight relative to size)
Handling difficulty
Liability
Stowability

Lower classes (50, 55) cost less; higher classes (300, 400, 500) cost more. If you’re unsure of your class, our quoting system will help, and carriers may reclassify if needed.

Do I need a Bill of Lading (BOL)?

Yes, for freight shipments. The BOL is automatically generated during the booking process — you don’t need to create one yourself. After booking, you can download the BOL PDF from the Pickup page. Print it and have it ready for the driver.

Ocean Shipping

How much does it cost to ship a 40ft container?

Rates vary based on origin port, destination port, departure date, and commodity type. The best way to find out is to get a quote on our Ocean Shipping page — it takes about 30 seconds.

As a rough guide, rates for a 40ft HC from Europe to Asia range from $1,000 to $5,000+ depending on the route and season.

What container sizes are available?

Size	Dimensions (L x W x H)	Max Payload	Best For
20ft Standard	20’ x 8’ x 8’6”	~28,000 kg	Heavy, dense cargo
40ft Standard	40’ x 8’ x 8’6”	~26,500 kg	General cargo
40ft High Cube	40’ x 8’ x 9’6”	~26,000 kg	Light, voluminous cargo (most popular)
45ft High Cube	45’ x 8’ x 9’6”	~25,000 kg	Extra-large shipments
20ft Reefer	20’ x 8’ x 8’6”	~27,000 kg	Temperature-sensitive goods
40ft Reefer HC	40’ x 8’ x 9’6”	~26,000 kg	Large cold chain shipments

What are Shipping Instructions?

Shipping Instructions (SI) are the documentation you provide after booking to create the Bill of Lading for your ocean shipment. They include details about the shipper, consignee, cargo description, container numbers, and seal details. Most of this is pre-filled from your booking.

What is VGM?

VGM stands for Verified Gross Mass. Under SOLAS (Safety of Life at Sea) regulations, the shipper must provide the verified weight of a packed container before it can be loaded onto a vessel. You enter this in the Shipping Instructions form under Container Details.

Does U-Movers handle customs?

Currently, U-Movers provides port-to-port shipping via CMA CGM. Customs clearance, duties, and import documentation are the responsibility of the consignee (receiver) at the destination port. We recommend working with a customs broker if you’re new to international shipping.

Parcel Shipping

How do I print my shipping label?

After completing payment for a parcel shipment, a shipping label is automatically generated as a PDF file. Download it, print it on a standard printer, and attach it securely to your package. Make sure the barcode is clearly visible and not wrinkled.

Can I schedule a carrier pickup?

Yes. After generating your label, you can schedule a pickup through the carrier. UPS, FedEx, and USPS all offer home and business pickups. Alternatively, you can drop off your package at any carrier location (USPS Post Office, UPS Store, FedEx Office, etc.).

Do you ship internationally?

Yes. The parcel quoting page supports 25+ countries including Canada, UK, Australia, Germany, France, Japan, and more. International rates and transit times are shown alongside domestic options.

Moving & Relocation

How quickly will I get a moving quote?

After submitting your move request, our team typically responds within 24 hours with a personalized estimate. Local NEPA moves often get same-day callbacks.

Where do you provide moving services?

Our moving services cover the Northeast Pennsylvania area including:

Scranton, Wilkes-Barre, Kingston, Pittston, Plains, Nanticoke, Dunmore, Moosic, Old Forge, Taylor, Carbondale, Clarks Summit, Archbald, Dickson City, Throop, and surrounding communities in Luzerne and Lackawanna Counties.

For long-distance moves (interstate/cross-country), we coordinate with our carrier network.

What if I need packing help?

Select your packing needs in Step 3 of the moving form. We offer:

Full Service Packing — We pack everything.
Fragile Items Only — We handle delicate items; you pack the rest.

Are my belongings insured during the move?

Yes. Every shipment with U-Movers is insured. We follow standardized safety procedures and maintain full licensing and insurance coverage. Details about our claims process are available on the About page.

Payments & Billing

What payment methods do you accept?

Credit/Debit cards (Visa, Mastercard, Amex, Discover)
PayPal
Invoice (net-30 payment terms)

How does invoicing work?

When you choose “Invoice Me” during checkout:

An invoice is generated with a unique number (e.g., INV-UUXE1769).
The PDF is emailed to you immediately.
Payment is due within 30 days.
You can pay via the link in the email or contact us for bank transfer details.

Where can I find my receipt?

Receipts are emailed automatically after payment. You can also find all receipts in your Client Portal under the “Receipts” section. Each receipt includes a downloadable PDF.

Tracking

Can I track without an account?

Yes. The tracking page is completely free and requires no login. Just enter any valid tracking number.

What types of numbers can I track?

The smart search auto-detects:

PRO numbers (freight)
UPS/FedEx/USPS tracking numbers (parcel)
DHL tracking numbers
Container numbers (ocean)
Bill of Lading numbers
Booking references

How often is tracking updated?

Tracking information comes directly from the carrier’s systems in real-time. Updates depend on the carrier’s scanning frequency — typically at each hub or terminal for freight, and at each sort facility for parcels.

Glossary

Common shipping, logistics, and freight terms you may encounter while using U-Movers.

Term	Definition
Accessorial	An add-on service beyond standard pickup and delivery (e.g., liftgate, inside delivery, residential).
AWB	Air Waybill — a document for air freight shipments (similar to a BOL for ocean/ground).
BL / BOL	Bill of Lading — the primary shipping document. Acts as a receipt, a contract of carriage, and evidence of title to the goods.
Booking	A confirmed reservation with a carrier for a specific shipment at a quoted price.
Carrier	The company that physically transports the goods (e.g., Estes Express, UPS, CMA CGM).
CBM	Cubic Meter — a unit of volume commonly used in ocean freight. 1 CBM = 35.3 cubic feet.
Commodity	The type of goods being shipped. Accurate commodity descriptions are important for classification and customs.
Consignee	The person or company receiving the shipment at the delivery address.
CY	Container Yard — the terminal where containers are loaded, stored, and picked up.
Demurrage	Charges incurred when an ocean container is held at a port terminal beyond the allotted free time.
Detention	Charges incurred when a container is held at your facility (outside the terminal) beyond the allotted free time.
Drayage	Short-distance hauling of containers from a port to a warehouse (or vice versa).
ETA	Estimated Time of Arrival — the projected date/time a shipment will reach its destination.
ETD	Estimated Time of Departure — the projected date/time a vessel or truck will depart.
FCL	Full Container Load — you lease the entire container space. U-Movers ocean shipping is FCL.
Freight Class	An NMFC classification (50–500) based on density, handling, liability, and stowability. Determines LTL pricing.
FTL	Full Truckload — your shipment fills (or is billed for) an entire truck. Typically 10,000+ lbs.
Hazmat	Hazardous Materials — regulated goods that require special packaging, labeling, and carrier approval.
HS Code	Harmonized System Code — an international 6-10 digit commodity classification used for customs.
Intermodal	Transportation using more than one mode (e.g., ocean + truck, rail + truck).
Invoice	A request for payment sent to the customer. U-Movers invoices are net-30 with a unique INV- number.
LCL	Less-than-Container Load — cargo that shares space in a container with other shippers.
Liftgate	A hydraulic platform on the truck used to lower freight to ground level when no loading dock is available.
LTL	Less-Than-Truckload — your shipment shares truck space with other shippers. Ideal for 1–10 pallets.
NMFC	National Motor Freight Classification — the standard for freight classification used in the U.S.
Origin	The pickup location (city, state, ZIP) where the shipment begins.
Pallet	A flat wooden platform (typically 40”x48”) used to stack and transport freight.
POD	Proof of Delivery — a document signed by the consignee confirming receipt of the goods.
PRO Number	Progressive Number — a unique tracking number assigned by the freight carrier to each shipment.
Quote	A price estimate from a carrier for shipping goods between two locations. Quotes may have limited validity.
Receipt	Proof of payment issued after a transaction is completed. Available as a PDF in your Client Portal.
Reefer	Refrigerated container — used for perishable or temperature-sensitive cargo.
Shipper	The person or company sending the shipment (the customer or their agent).
Shipping Instructions (SI)	Documentation provided after booking an ocean shipment. Used to create the ocean Bill of Lading.
SOLAS	Safety of Life at Sea — an international maritime treaty. Requires VGM for loaded containers.
Surcharge	An additional fee added to the base shipping rate (e.g., fuel surcharge, residential surcharge).
TEU	Twenty-foot Equivalent Unit — a standard measure of container capacity. A 40ft container = 2 TEU.
Transit Time	The number of business days between pickup and delivery (or departure and arrival for ocean).
UMV Reference	A unique code in the format ABCD1234 assigned by U-Movers to every quote and booking for tracking through our system.
VGM	Verified Gross Mass — the verified weight of a packed ocean container as required by SOLAS regulations.
Warehouse	A facility for storing goods before or after transportation.